Ikonix USA
  • Lake Forest, IL, USA
  • Full Time

Seeking a new role? We are now looking to hire a CUSTOMER CARE ADVISOR. Apply Today! Want to work for one of the Winners of Chicago's Best and Brightest companies to work for 2016,2017,2018 and 2019? If you answered yes, then you want to work for Ikonix USA! We also offer comprehensive benefits, flexibility, paid time off, birthday time off, and other great benefits!

 

The Customer Care Adviser is responsible for delivering exceptional customer support through phone and email correspondence, processing sales and service orders promptly and accurately, and coordinating with other departments to resolve inquires. Builds, strengthens, and maintains relationships with customers to promote customer loyalty.

EDUCATION / EXPERIENCE / REQUIREMENTS

  • 2 years of Customer Service or relevant experience processing customer purchase orders and preparing customer vendor surveys
  • ERP experience strongly preferred; SAGE 100 a plus
  • Strong communication skills over the phone and through written communication
  • Ability to multi-task
  • Ability to work within a team environment and cross-functionally with other departments
  • Positive attitude

 

PRIMARY DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Processes domestic and international sales and service orders with attention to Ikonix USA's On Time Delivery and Customer Happiness commitments
  • Provides exceptional customer support through all communication mediums
  • Collaborates with service, sales, and accounting teams to resolve customer concerns

     

 

Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Ikonix USA
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